1. Subscription Overview
SceneStudio operates on a monthly subscription basis. Each plan (Starter, Pro, Business) provides a fixed monthly image generation quota that resets each billing cycle. This Refund Policy explains the conditions for refunds on subscription payments.
2. Refund Conditions
- Full refund: available if the request is made within 7 days of payment and you have not generated any images during that billing cycle.
- No refund: if you have already used the image generation feature during the billing cycle, or if more than 7 days have passed since payment.
- Refunds are not provided for past billing cycles (previously charged periods).
3. Cancellation
- You may cancel your subscription at any time.
- Cancellation does not end the subscription immediately; it takes effect at the end of the current billing period. You may continue to use your remaining quota until then.
- Cancellation itself does not entail a refund (except where the conditions in Section 2 apply); billing simply stops from the next cycle.
4. How Refunds Are Processed
Refunds are processed to your original payment method through Paddle, our payment provider and Merchant of Record. Approved refunds may take several business days to appear on your payment method.
5. Requesting a Refund and Contact
To request a refund or for any billing questions, please contact us with the email address used for payment at support@thegreat.io